Last Updated : 30-Mar-2023

This Terms of Service Agreement ("Agreement") is a legal agreement between you ("User" or "you") and Flendzz Technologies Private Limited("Company" or "we"), governing your use of Stickynote (the "Product"), a mobile-based software-as-a-service (SaaS) platform developed and operated by the Company, with its registered office at 135/109, Sapna Trade Centre, Poonamalle High road, Chennai - 600 084.

By accessing or using the Product, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms and conditions, you may not use the Product.

1. DEFINITIONS

"Product" means the mobile-based software-as-a-service (SaaS) platform provided by the Company, which includes any updates or modifications to it. "User" means any individual or entity that uses the Product.

2. LICENSE AND USE

Subject to the terms and conditions of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Product for your own personal or business use. You agree to use the Product only for lawful purposes and in accordance with this Agreement. You may not use the Product for any illegal or unauthorized purpose or in any manner that could damage, disable, overburden, or impair the Product.

You acknowledge that the Company owns all right, title, and interest in and to the Product, including all intellectual property rights therein, and that you will not acquire any ownership or other rights in the Product except as expressly set forth in this Agreement.

3. USER ACCOUNT

To use the Product, you may be required to create an account with the Company. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account or password.

The Company reserves the right to terminate or suspend your account at any time without notice if it determines, in its sole discretion, that you have violated this Agreement or any applicable law.

4. FEES AND PAYMENT

The use of the Product may require payment of fees, as determined by the Company in its sole discretion. You agree to pay all fees and charges incurred in connection with your use of the Product.

The Company reserves the right to change its fees and payment policies at any time, and such changes shall be effective immediately upon posting on the Product or otherwise notifying you.

5. RESPONSE & RESOLUTION TIME

Our response & resolution time a.k.a TAT differs for different mode of service request. The same are as follows,

1. Ticket queries - Issue shall be addressed to you between 24-48 working hours. Non-working days shall not be taken into account.
2. Email queries - Issue shall be addressed to you between 24-48 working hours. Non-working days shall not be taken into account.
3. Whatsapp queries - Issue shall be addressed to you before the end of the day. Non-working days shall not be taken into account

If there are delays in responding, a due intimation would be given to you.

6. INTELLECTUAL PROPERTY

All intellectual property rights in the Product, including without limitation, patents, trademarks, copyrights, trade secrets, and other proprietary rights, are the property of the Company or its licensors. You acknowledge that the Product and its contents are protected by copyright, trademark, and other laws of India and foreign countries.You agree not to copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Product without the prior written consent of the Company.

7. WARRANTIES AND DISCLAIMERS

The product is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose. The company makes no warranty that the product will meet your requirements or be available on an uninterrupted, secure, or error-free basis. You acknowledge that your use of the product is at your own risk.

The company holds no responsibility if the Insurance company’s portal is put on maintenance / disfunctional / permanently discontinued. We merely facilitate you to view the data in an effective manner and we do not have any relationship with the Insurance company at any capacity.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or in connection with your use of the Services.

9. TERMINATION

We may terminate or suspend your access to the Services at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach this Agreement. Upon termination, your right to use the Services will immediately cease.

10. ENTIRE AGREEMENT

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and us regarding the use of the Services.

If you have any questions about this Agreement, please contact us at info@flendzz.com